Careers

Position: Part-time Visitor Services Representative
Type: Part-time / Non-exempt
Reports to: Visitor Services Manager
Hours: Three days per week, including at least one weekend day. 7 hour shift (9:30am- 4:30pm) September through May and 8 hour shift (9:30am-5:30pm) June through August. Weekly schedule may shift based on organizational need.

Pittock Mansion is a house of beauty and historical significance. Operated as a historic house museum, the home provides a revealing glimpse of Portland’s past. Having grown to well over 100,000 annual visitors in recent years, Pittock Mansion is one of the top destinations in Portland.

We are seeking a Part Time Visitor Services Representative to act as ambassador of our mission and provide an exceptional visitor experience.

 

Core VSR Responsibilities:

· Greet and interact with visitors, volunteers, and delivery people

· Answer phones, respond to callers requests and refer calls

· Sell admission, membership and store items

· Follow established cash-handling practices

· Process reservations for tours

· Perform all opening and closing duties as assigned, including securing all buildings and deactivating and activating alarms

· Maintain the visual integrity and security of the museum and store throughout the day

· Light cleaning and maintenance of both Museum and public areas

· Enforce Mansion policies and respond to visitors’ needs

· Sanitize workstations and high-touch areas regularly throughout shift and at the end of the day

· Direct one-way visitor flow through Mansion

· Reinforce visitor compliance with COVID mitigation procedures (wearing masks, practicing physical distancing)

· Follow de-escalation best practices.

· Carry out other duties as assigned

 

Skills required:

· High level of customer service

· Ability to interact with public, staff and volunteers as a team member

· Professional manner and appearance

· Flexibility and resilience to change

· Strong communication skills and attention to detail

· Cash handling experience, preferably in a fast-paced environment

· Record of dependability, timeliness and good attendance

· Ability to work weekends and occasional evenings and potentially pick up extra shifts as needed

· Familiarity and understanding of Point of Sale systems and Microsoft Office programs, especially Outlook and Excel

· Strong retail sales skills a plus

 

Physical Activities / Environmental Conditions:

· Light to medium work that includes moving objects up to 30 pounds

· Position may require remaining in a stationary position, often standing or sitting for prolonged periods

· Position may require repeating motions that may include arms, wrists, hands and/or fingers

· Workstations may not be in a climate-controlled environment

· Wearing of personal protective equipment (e.g. face covering, gloves) may be required

 

Please submit your cover letter and resume to jobs@pittockmansion.org. Please include “Part-time Visitor Services Representative” in the subject line. No phone calls, please.

Qualified candidate must complete background check prior to hiring.