Position: Visitor Services Representative
Type: Full-time
Reports to: Visitor Services Manager
Hours: 5 days/week; 8 hour shifts Memorial Day through Labor Day 9:30am–5:30pm and 7 hour shifts the remainder of the year 9:30am–4:30pm
Compensation: $14.95 / hour

Pittock Mansion is a house of historical significance and visual magnificence, offering a uniquely personal opportunity to peek into the past. Attracting over 100,000 visitors in the past year, Pittock Mansion is one of the top destinations in Oregon, and the perfect place to experience the story of Portland. We are seeking a Part Time Visitor Services Representative to act as ambassador of our mission and provide an exceptional visitor experience. Daily responsibilities include: admissions, membership sales, museum store sales, visitor orientation and information, responding to phone inquiries, maintaining the visual integrity and security of the museum and store, and staffing evening events. To apply, please send cover letter and resume to No phone calls please.


Responsibilities include:

Create a positive and educational experience for visitors to support the Mansion’s mission

Accurate processing of admissions, memberships, and store sales.

Follow sound cash-handling practices

Process reservations for tours and evening events in addition to daily tracking of tour schedule

Perform all opening and closing duties as assigned, including securing all buildings and deactivating and activating alarms

Complete assigned administrative duties and provide assistance to other departments as needed

Assist with store inventory processing and maintenance

Assist supervisors with training and keeping team informed and up to speed on any organizational and processing changes

Enforce Mansion policies and respond to visitors’ needs (e.g., operate the elevator)

Light cleaning and maintenance of both Museum and public areas

Carry out other duties as assigned


Position  Requirements:

High level of customer service

Ability to interact with public, staff and volunteers as a team member

Professional manner and appearance

Strong communication skills and attention to detail

Cash handling experience, preferably in a fast-paced environment

Record of dependability, timeliness and good attendance

Ability to work weekends and occasional evenings

Familiarity and understanding of Point of Sale systems and Microsoft Office programs, especially Outlook and Excel

An interest in history and/or gaining Museum experience a plus

Strong retail sales skills a plus

Dependable transportation

Ability to lift 30 lbs.