Careers

VISITOR SERVICES REPRESENTATIVE

Title: Visitor Services Representative
Reports to: Visitor Services Manager
Wage: $14.75 / hour
Type: Part-time (21-24 hours per week) / non-exempt
Schedule: 9:30am- 4:30pm (9:30am-5:30pm Memorial Day through Labor Day), including some weekend days

Pittock Mansion is a house of beauty and historical significance. Operated as a historic house museum, the home provides a revealing glimpse of Portland’s past. Having grown to well over 100,000 annual visitors in recent years, Pittock Mansion is one of the top destinations in Portland.

We are seeking a Part Time Visitor Services Representative to act as ambassador of our mission and provide an exceptional visitor experience. Daily responsibilities include admissions, membership sales, museum store sales, visitor orientation and information, responding to phone inquiries, maintaining the visual integrity and security of the museum and store, and staffing evening events.

 

Responsibilities Include:

Greet and interact with visitors, volunteers, and delivery people

Answer phones, respond to callers’ requests and refer calls

Sell admission, membership and store items

Follow sound cash-handling practices

Process reservations for tours and evening events in addition to daily tracking of tour schedule

Perform all opening and closing duties as assigned, including securing all buildings and deactivating and activating alarms

Maintain the visual integrity and security of the museum and store throughout the day

Light cleaning and maintenance of both Museum and public areas

Enforce Mansion policies and respond to visitors’ needs (e.g., operate the elevator)

Carry out other duties as assigned

 

Skills Required:

High level of customer service

Ability to interact with public, staff and volunteers as a team member

Professional manner and appearance

Strong communication skills and attention to detail

Cash handling experience, preferably in a fast-paced environment

Record of dependability, timeliness and good attendance

Ability to work occasional evenings and potentially pick up extra shifts as needed

Familiarity and understanding of Point of Sale systems and Microsoft Office programs

Strong retail sales skills a plus

 

Physical Activities / Environmental Conditions:

Light to medium work that includes moving objects up to 30 pounds

Position may require remaining in a stationary position, often standing or sitting for prolonged periods

Position may require repeating motions that may include arms, wrists, hands and/or fingers

Workstations may not be in a climate-controlled environment

 

Please submit your cover letter and resume to jobs@pittockmansion.org. Please include “Visitor Services Representative” in the subject line. No phone calls, please.

Qualified candidate must complete background check prior to hiring.