Careers

Title: Full-Time Visitor Services Representative (VSR)
Reports to: Visitor Services Manager
Type: Full-time / Non-exempt
Compensation: $15.70 / hour
Schedule: Five days per week, including at least one weekend day. 7 hour shift (9:30am- 4:30pm) September through May and 8 hour shift (9:30am-5:30pm) June through August. Weekly schedule may shift based on organizational need.

 

Pittock Mansion is a house of beauty and historical significance. Operated as a historic house museum, the home provides a revealing glimpse of Portland’s past. Having grown to well over 100,000 annual visitors in recent years, Pittock Mansion is one of the top destinations in Portland.

We are seeking a Full Time Visitor Services Representative to act as ambassador of our mission and provide an exceptional visitor experience.

 

Core VSR Responsibilities:

Greet and interact with visitors, volunteers, and delivery people

Answer phones, respond to callers requests and refer calls

Sell admission, membership and store items

Follow established cash-handling practices

Process reservations for tours

Perform all opening and closing duties as assigned, including securing all buildings and deactivating and activating alarms

Maintain the visual integrity and security of the museum and store throughout the day

Light cleaning and maintenance of both Museum and public areas

Enforce Mansion policies and respond to visitors’ needs

Sanitize workstations and high touch areas regularly throughout shift and at end of day

Direct one-way visitor flow through Mansion

Reinforce visitor compliance with COVID mitigation procedures (wearing masks, practicing physical distancing)

Follow de-escalation best practices.

Carry out other duties as assigned

 

Additional full-time VSR responsibilities:

Complete assigned administrative duties and provide additional assistance to other departments as assigned by Visitor Services Manager

Assist with store inventory processing and maintenance

Support in training of new staff and keeping team informed and up to speed on any organizational and processing changes

Serve as a positive and productive mentor to part-time VSRs

Assist with selection process of new Visitor Services staff, including interviews

Complete delegated frontline administrative and operational duties

Assist Visitor Services Manager with training and keeping team informed and up to speed on any organizational and processing changes

Serve as a resource for all VSR procedures and as a positive and productive mentor to part-time and full-time VSRs.

Assist with selection process of new Visitor Services staff, including interviews

Work with Visitor Services Manager to inform department procedures and policies.

Align with and support messages and policies put forth by management.

 

Position Requirements:

Exercises good judgment

Ability to take ownership and follow-through of projects/tasks

High level of customer service

Ability to interact with public, staff and volunteers as a team member

Professional manner and appearance

Flexibility and resilience to change

Strong communication skills and attention to detail

Cash handling experience, preferably in a fast-paced environment

Record of dependability, timeliness and good attendance

Ability to work weekends and occasional evenings

Familiarity and understanding of Point of Sale systems and Microsoft Office programs, especially Outlook and Excel

Strong retail sales skills a plus

 

Physical Activities / Environmental Conditions:

Light to medium work that includes moving objects up to 30 pounds

Position may require remaining in a stationary position, often standing or sitting for prolonged periods

Position may require repeating motions that may include arms, wrists, hands and/or fingers

Workstations may not be in a climate-controlled environment

Wearing of personal protective equipment (e.g. face covering, gloves) may be required

 

Pittock Mansion Society offers an excellent benefit package including medical and dental insurance, PTO, retirement plan with company match up to 3%, and an Employee Assistance Program.

Please submit your cover letter and resume by September 12 to jobs@pittockmansion.org. Please include “Full-time Visitor Services Representative” in the subject line. No phone calls, please.

Qualified candidate must complete background check prior to hiring.