Position: Visitor Services Supervisory Specialist
Reports to: Visitor Services Manager
Schedule: Five days per week, including at least one weekend day. 7-hour shift (9:30am- 4:30pm) September through May and 8-hour shift (9:30am-5:30pm) June through August. Weekly schedule may shift based on organizational need.
Please submit your cover letter and resume to email@example.com. Please include “Visitor Services Supervisory Specialist” in the subject line. No phone calls, please.
Submission deadline: November 25, 2022
ABOUT PITTOCK MANSION:
Pittock Mansion is a 1914 historic house museum, owned by the City of Portland, Parks and Recreation and operated by the Pittock Mansion Society. The premises include the Mansion, the Gate Lodge and the Garage with beautiful gardens adjacent to the Pittock Vista Point. The mission of the organization is to inspire understanding and stewardship of Portland history through Pittock Mansion, its collections, and programs. Having grown to well over 100,000 annual visitors in recent years, Pittock Mansion is one of the top tourist destinations in Portland. The organization is at an exciting juncture of growth, reimagination, and evolution.
Core Visitor Services Responsibilities:
Greet and interact with visitors, volunteers, and delivery people
Answer phones, respond to callers’ requests and refer calls
Sell admission, membership, and store items
Follow established cash-handling practices
Process reservations for tours
Perform all opening and closing duties as assigned, including securing all buildings and deactivating and activating alarms
Maintain the visual integrity and security of the museum and store throughout the day
Light cleaning and maintenance of both Museum and public areas
Enforce Mansion policies and respond to visitors’ needs
Sanitize workstations and high-touch areas regularly throughout shift and at the end of the day
Direct one-way visitor flow through Mansion
Reinforce visitor compliance with COVID mitigation procedures (wearing masks, practicing physical distancing)
Follow de-escalation best practices.
Carry out other duties as assigned
Additional Supervisory Specialist’s Responsibilities:
Complete cash handling procedures at the beginning and end of the day.
- Prepare and distribute cash bags each morning
- Reconcile cash bags and run reports at end of day
- Count cash reserves daily and prepare cash orders as needed
Serve as Visitor Services point person occasionally when needed. This may include:
- Receive VSR callouts and rearrange daily schedule to accommodate
- Check in with VSR staff at the beginning and end of the day.
- Provide frontline support to VSRs throughout the day.
- Make decisions to keep day-to-day logistics running smoothly.
- Contact executive manager on duty for assistance with bigger decisions and problems on weekends.
- Complete delegated frontline administrative and operational duties
Assist Visitor Services Manager with training and keeping team informed and up to speed on any organizational and processing changes
Serve as a resource for all VSR procedures and as a positive and productive mentor to part-time and full-time VSRs.
Assist with selection process of new Visitor Services staff, including interviews
Work with Visitor Services Manager to inform department procedures and policies.
Align with and support messages and policies put forth by management.
Strong leadership skills and ability to make high quality and timely decisions
Exercises good judgment
Ability to take ownership and follow-through of projects/tasks
High level of customer service
Ability to interact with public, staff and volunteers as a team member
Professional manner and appearance
Flexibility and resilience to change
Strong communication skills and attention to detail
Cash handling experience, preferably in a fast-paced environment
Record of dependability, timeliness, and good attendance
Ability to work weekends and occasional evenings and potentially pick up extra shifts as needed
Familiarity and understanding of Point of Sale systems and Microsoft Office programs, especially Outlook and Excel
Strong retail sales skills a plus
Physical Activities / Environmental Conditions:
Light to medium work that includes moving objects up to 30 pounds
Position may require remaining in a stationary position, often standing, or sitting for prolonged periods
Position may require repeating motions that may include arms, wrists, hands and/or fingers
Workstations may not be in a climate-controlled environment
Wearing of personal protective equipment (e.g. face covering, gloves) may be required
Pittock Mansion Society offers an excellent benefit package including medical and dental insurance, PTO, retirement plan with company match up to 3%, and an Employee Assistance Program.
Qualified candidate must complete background check prior to hiring.