Careers

Position: Part-time Visitor Services Representative
Reports to: Visitor Services Manager
Employment Type: Part-Time Hourly (21-24 hours per week)
Compensation: $16.75 per hour
To Apply: Please submit your resume and cover letter to jobs@pittockmansion.org. Please include “Visitor Service Representative” in the subject line.
Application Deadline: August 15, 2022
Qualified candidate must complete background check prior to hiring

ABOUT PITTOCK MANSION:

Pittock Mansion is a 1914 historic house museum, operated by the Pittock Mansion Society. The premises include the mansion, the Gate Lodge and the Garage with beautiful gardens adjacent to the Pittock Vista Point. The mission of the organization is to inspire understanding and stewardship of Portland history through Pittock Mansion, its collections, and programs. Having grown to well over 100,000 annual visitors in recent years, Pittock Mansion is one of the top tourist destinations in Portland.

POSITION SUMMARY:

As part of Pittock Mansion’s dynamic Visitor Services Team, VSRs ensure quality guest experience, while being an active learner.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Greet and interact with visitors, volunteers, and delivery people

Answer phones, respond to callers’ requests, and refer calls

Sell admission, membership, and store items

Follow established cash-handling practices

Process reservations for tours

Perform all opening and closing duties as assigned, including securing all buildings and deactivating and activating alarms

Maintain the visual integrity and security of the museum and store throughout the day

Staff and assist special events held inside museum

Light cleaning and maintenance of both museum, collections, and public areas

Enforce mansion policies and respond to visitors’ needs

Follow de-escalation best practices

Carry out other duties as assigned

QUALIFICATIONS, EDUCATION AND SKILLS REQUIREMENTS:

High level of customer service

Ability to interact with public, staff, and volunteers as a team member

Professional manner and appearance

Strong communication skills and attention to detail

Cash handling experience, preferably in a fast-paced environment

Record of dependability, timeliness, and good attendance

Ability to work weekends and occasional evenings and potentially pick up extra shifts as needed

Familiarity with and understanding of Point-of-Sale systems, and Microsoft Office programs, especially Outlook and Excel

Strong retail sales skills a plus

Flexibility and resilience to change

PHYSICAL ACTIVITIES/ENVIRONMENTAL CONDITIONS

Light to medium work that includes moving objects up to 30 pounds

Position may require remaining in a stationary position, often standing or sitting for prolonged periods

Position may require repeating motions that may include arms, wrists, hands, and/or fingers

Workstations may not be in a climate-controlled environment

Wearing of personal protective equipment (e.g. face covering, gloves) may be required.

Pittock Mansion Society is committed to a work environment in which all individuals are treated with dignity and respect. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discrimination practices.

At Pittock Mansion Society we take the health and welfare of all our staff very seriously. For this reason, Pittock Mansion Society’s policy requires all new hires to be fully vaccinated against COVID-19 as of their start date. This requirement is a condition of employment. You will have an opportunity to request a reasonable accommodation if you are unable to receive the vaccine due to a disability, serious medical condition, or your sincerely held religious beliefs.