Visitor Guidelines


Face coverings are required when indoors and when around other guests or staff unless an accommodation for people with disabilities or other exemption applies. Face coverings are recommended but not required for visitors between the ages of 2 and 5.

Tickets are timed and must be purchased online. Please purchase before arriving. All transactions—both tickets and Museum Store—are credit card only. No cash. Exchange requests will be reviewed on a case by case basis.

Members can reserve a time and check in with guests online using their Member ID number.

Entry and exit into the Mansion will be one-way and individual groups/parties will have a staggered entry from other individual groups/parties.

Maximum group size is limited to 10 people. Please note: there might be a short wait outside the Mansion before entry.

Six-feet distancing will be enforced in lines and within the Mansion and Museum Store.

Follow all capacity and one-way directional instructions throughout the Mansion and the Museum Store as stated by staff and signage.

Hand sanitizer will be available at main entrance and exit of the Mansion and Museum Store. Restrooms are also available inside the Mansion. We ask all visitors to follow CDC and Oregon Health Authority guidelines regarding handwashing and hand sanitizing.

Please refrain from touching surfaces and objects inside the Mansion and Museum Store (unless purchasing). Entry and exit from the Mansion and the Museum Store will be touchless.

There will be no access to drinking fountains within in the museum.

Elevator will be available for visitors with mobility issues but will be limited to two people per group. Visitors must be comfortable being in the elevator on their own. The elevator will be controlled by staff from the hallways on each floor. Other restrictions may apply.

Avoid visiting if you are experiencing symptoms related to COVID-19, have been exposed to someone who has tested positive within 14 days, or have traveled to areas with known travel restrictions within the last 14 days.