Careers

VISITOR SERVICES REPRESENTATIVE

Pittock Mansion is a house of historical significance and visual magnificence, offering a uniquely personal opportunity to peek into the past. Attracting over 100,000 visitors in the past year, Pittock Mansion is one of the top destinations in Oregon, and the perfect place to experience the story of Portland. We are seeking a Part Time Visitor Services Representative to act as ambassador of our mission and provide an exceptional visitor experience. Daily responsibilities include: admissions, membership sales, museum store sales, visitor orientation and information, responding to phone inquiries, maintaining the visual integrity and security of the museum and store, and staffing evening events.  To apply, please send cover letter and resume to jobs@pittockmansion.org.  No phone calls please.

Position: Visitor Services Representative

Type: Part-time

Reports to: Visitor Services Manager

Hours / Schedule: 21-24 hours per week; Friday – Sunday 9:30am- 4:30pm (Memorial Day through Labor Day 9:30am-5:30pm)

Compensation: $14.50 / hour

 

Responsibilities include:

Greet and interact with visitors, volunteers, and delivery people

Answer phones, respond to callers requests and refer calls

Sell admission, membership and store items

Follow sound cash-handling practices

Process reservations for tours and evening events in addition to daily tracking of tour schedule

Perform all opening and closing duties as assigned, including securing all buildings and deactivating and activating alarms

Maintain the visual integrity and security of the museum and store throughout the day

Light cleaning and maintenance of both Museum and public areas

Enforce Mansion policies and respond to visitors’ needs (e.g., operate the elevator)

Carry out other duties as assigned

 

Skills required:

High level of customer service

Ability to interact with public, staff and volunteers as a team member

Professional manner and appearance

Strong communication skills and attention to detail

Cash handling experience, preferably in a fast-paced environment

Record of dependability, timeliness and good attendance

Ability to work occasional evenings and potentially pick up extra shifts as needed

Familiarity and understanding of Point of Sale systems and Microsoft Office programs, especially Outlook and Excel

Strong retail sales skills a plus

Ability to lift 30 lbs