Recent NewsFebruary 25, 2015
Sunday, February 1st, Pittock Mansion opened for its 2015 season after a month of annual maintenance.
In addition to the usual dusting and polishing of all 16,000 square feet of the mansion, this January staff were busy perfecting a new admissions area created in the previously unused 3rd bay of the garage.
The new ticketing area and entry experience, designed by local firm Alchemy of Design with input from our Visitor Services staff, was one of the recommendations from the plan developed in 2012 to improve the visitor experience overall. The specialized admissions area will alleviate congestion in the mansion foyer and create a transition between purchasing tickets and experiencing the Pittock.
In addition to being a dedicated space for welcoming visitors, the admissions area also tells the story of the garage’s past and touches on early 1900’s transportation in Portland. The Pittock’s kept their car, a 1912 Pierce Arrow, in the three-bay garage which included its own 500-gallon gas tank, mechanic’s pit, and an apartment upstairs for staff. Like many wealthy families, the Pittocks employed a chauffeur, Herman Hawkinson. From 1914 until 1918, he provided transport for Georgiana Pittock.
The admissions area project is just the latest in improvements around the Pittock. In October 2014 we installed our improved wayfinding signs on the grounds and indoors, upgraded the permanent exhibit, and increased visitor engagement by adding multi-sensory and interactive elements in the exhibits.
Stay tuned throughout 2015 for more improvements to Pittock Mansion’s museum experience!
February 25, 2015
Pittock Mansion seeks part time Museum Education Specialist to support the Curator & Programs Manager in the development and planning of educational programs and tours for student, adult & other visiting groups. Support the volunteer program including scheduling, maintaining calendar and volunteer records, assisting with recruitment, training, evaluation and recognition program.
- Support the Curator & Programs Manager in the development and planning of educational programs and tours for student, adult, and other visiting groups.
- Includes participation in the creation of programming and observation/evaluation, as well as organizing, scheduling, set-up, break-down, and maintaining supplies and materials
- Assist in creating the content of related promotional materials for educational programs
- Assist with communication of program information to public, staff and volunteers
- Encourage public participation in programs
- Support productive partnerships with outside organizations, locally, nationally, and internationally
- Staff evening and weekend programs as needed
- Provide support to the volunteer program including: scheduling, maintaining volunteer calendar, recording and tallying volunteer hours and creating and maintaining volunteer records
- Assist with volunteer recruitment and training
- Assist with volunteer continuing education, evaluation, and recognition program
- Carry out other duties as assigned
EXPERIENCE AND QUALIFICATIONS
- Bachelor’s degree in Museum Studies, History, Education, or related field required; Master’s Degree in Museum Studies, History, Education, or related field preferred
- 1-3 years experience in museum education or interpretation required
- Experience providing support to a volunteer program preferred
- Demonstrated strong interpersonal skills including excellent verbal and written communication skills
- Professional manner and appearance
- Attention to detail and excellent organizational skills
- Record of dependability, timeliness and good attendance
- Working knowledge of Microsoft Office programs (Word, Excel, Outlook) and the ability to learn new programs quickly
- Dependable transportation
- Ability to lift 30 lbs
Please submit cover letter and resume to firstname.lastname@example.org. No phone calls, please.February 23, 2015
Pittock Mansion is seeking a Part Time Custodian to join the custodial team who attend to the day-to-day cleaning in the Mansion, Museum Store, Ticketing Bay, Gate Lodge and public restrooms, including floor care, glass care, vacuuming, detailed cleaning, dusting and emptying trash. In addition to the daily cleaning, there is a periodic maintenance schedule and additional tasks, as deemed necessary by the supervisor.
This is an early morning shift, currently 5 a.m.-10 a.m. 4 days a week, including at least one weekend day. Starting wage is $13/hour.
- Perform day-to-day cleaning in the Mansion, Museum Store, Ticketing Bay, Gate Lodge and public restrooms, including floor care, glass care, vacuuming, detailed cleaning, dusting and emptying trash. Detailed Cleaning includes, for example, ledges, moldings & wainscot, architectural detail, Fireplace Mantles, and some fixtures.
- Maintaining cleanliness of outdoor terraces and drains
- Follow periodic maintenance schedule
- Strip, buff and wax, floors as directed
- Replace light bulbs as needed
- Perform annual close period (currently January) maintenance and deep cleaning
- Inspect buildings for cleanliness and needed repairs
- Maintain order and cleanliness of furnace rooms, supplies storage, tools and equipment
- Assure recycling is maintained and out on time for pick-up
- Prepare for and assist with Holiday decoration as needed
- Follow sound safety practices
- Other duties as needed or assigned
- 1-2 years of custodial experience required, preferably in a historic building
- Demonstrated knowledge of general cleaning practices and equipment
- Awareness of the need to maintain 100-year old buildings in keeping with their historic integrity, while at the same time prolonging their longevity
- Demonstrated knowledge of cleaning techniques, materials and equipment, including maintaining wood, marble and marmoleum flooring
- Ability to operate a buffer, as well as other power and hand tools as needed
- Physical strength, stamina and coordination to perform job tasks
- Ability to lift 50 lbs, climb stairs often and operate 1914 elevator
- Ability to perform duties in a safe manner and work effectively and courteously with staff, volunteers and public
- Ability to work independently and as part of a team
- Flexibility, professionalism and a positive attitude
- Must pass background check
- Valid driver’s license and dependable transportation
To apply email resume and cover letter to email@example.com or fax to 503.823.3626. No phone calls please.January 15, 2015
Pittock Mansion’s Centennial Year has come to a successful close! Beginning in February with 8,000 visitors during our Centennial launch free admission days and ending with a busy holiday season, Pittock Mansion has grown with momentum impressive for a centenarian.
In July, Centennial festivities continued with a 100th Birthday Celebration. The community visited the house on the hill to stroll the gardens, view vintage cars, listen to music, and eat cake. Even the unseasonal summer rain could not dampen the festivities!
Our once-in-a-lifetime Centennial Soirée treated a sold-out crowd to a locally-inspired meal on the lawn amid live music and breathtaking views of downtown Portland. Guests made wonderful memories of Pittock Mansion and a number joined the Henry’s 100 giving circle to support Pittock Mansion’s upcoming museum activities.
While the Centennial Year provided an occasion to celebrate Pittock Mansion’s (and the city of Portland’s) past century, it was also an opportunity to strategically position the mansion for its next 100 years. In line with Henry Pittock’s spirit of innovation and reinvention, we implemented numerous enhancements to make Pittock Mansion more accessible, meaningful, and interactive for visitors. We began with improving wayfinding signs on the grounds and indoors, upgrading the permanent exhibit, and increasing visitor engagement by adding multi-sensory and interactive elements in the exhibits. Visitors can now play with a stereoscope, hear recorded piano music in the music room, smell gingerbread in the kitchen, and see dozens of historic photos of the Pittock family and the city of Portland.
Looking forward to Pittock Mansion’s next century, we will repurpose the 3rd bay of the garage from storage space to a welcoming admissions area that will open at the start of our 2015 season. This will alleviate congestion in the foyer and create a transition between purchasing tickets and experiencing the historic home.
Throughout 2015 and beyond we will work to update and improve the Pittock Mansion website to give visitors access to more in-depth information and additional resources through online technology.
We had ambitious goals for Pittock Mansion’s Centennial Year. We welcomed just over 90,000 visitors, grew to 830 members, and gained 84 supporters at our new Henry’s 100 giving level. Our bold new communications outreach spawned original content from Oregon Public Broadcasting (OPB) that both emphasized Pittock Mansion’s link to Portland’s history and reached a new demographic. Our visitor experience improvements reshaped how we engage visitors.
Together we have helped sustain Pittock Mansion for its next 100 years through increased community support and targeted restoration efforts.
We sincerely thank everyone who helped us reach our Centennial goals and made Pittock Mansion’s Centennial Year a success!
January 14, 2015
Pittock Mansion seeks an Associate Director (AD) to work closely with the Executive Director on the following key operational areas: visitor services, museum store, and implementing the organization’s strategic vision. These areas may evolve as the organization grows to include other areas such as accounting or communications. The AD ensures the visitor services (VS) department provides the highest level of visitor experience and safety at Pittock Mansion while ensuring the visitors’ experience is welcoming, educational and rewarding. The AD is responsible for managing the visitor services staff of 7-9; managing daily visitor services and museum store operations. As a senior manager, s/he will work collaboratively with the Executive Director and other management staff to plan for the future and establish and monitor annual objectives and indicators of success.
- Evolve the VS team to draw on current staff’s strengths, create specialized positions within the department and support the museum’s growth plans.
- Hire, train, manage and support VS staff to ensure excellent retail and visitor operations and to promote and achieve a consistently high level of visitor satisfaction including establishing goals, standards of performance, and standard operating and safety procedures (This also includes knowledge of exhibits, collection, programs and activities)
- Oversee booking of group and special tours
- Proactively identify and develop solutions for visitor experience challenges
- Handle visitor concerns, comments, and complaints and relate visitors concerns about pricing, experience, and exhibits to management as needed
- Supervise VS operations including ensuring best practices are adopted, overseeing cash handling and phone sales; reconciling daily transaction reports, and providing reports and analysis detailing VS activities to management
- Oversee operation of the museum store, including developing merchandise, purchasing, displaying merchandise, maintaining an appearance that is welcoming and reflects the museum’s unique aesthetic, overseeing and monitoring inventory and analyzing sales data and trends
- Develop store purchasing and pricing strategy to achieve sales goals, including long and short term strategies to maximize revenue and maintain target profit margins.
- Work with Accounting staff to ensure proper accounting and timely processing of store and admissions activity.
- Serve as primary specialist on POS for input, reporting and training
- Oversee walk-in sales of memberships by VS staff
- Perform duties as needed in the absence of the Executive Director
- As directed, increasingly assume additional day-to-day operational responsibilities as the museum grows (i.e. overseeing accounting or marketing efforts)
- Adapt to changing responsibilities or procedures as deemed appropriate by the Executive Director.
EXPERIENCE AND QUALIFICATIONS
- 5 years of managerial experience in visitor services or guest services, preferably in a history or cultural organization
- 5 years professional museum store management experience, including product development, purchasing, merchandising and working with retail vendors, working knowledge of inventory and POS systems
- Demonstrated success hiring and managing full-time and part-time staff, including ability to motivate staff, foster a positive work environment and model best practices
- Museum, cultural institution or other public attraction experience preferred
- Bachelor’s degree required
- Strong strategic, critical thinking and problem-solving skills
- Consistent ability to take ideas from vision to implementation
- Proficient in Microsoft Office programs, familiarity with QuickBooks a plus
- Exceptional organization and communication skills
- Skilled in problem-solving, multitasking and time management
- Strong work ethic, flexibility, and professionalism
- Able to work weekends, holidays, and special events as necessary
SALARY AND BENEFITS
- Salary is commensurate with candidate’s experience
- Benefits include medical, dental and vision coverage; holiday, vacation and sick time; and Simple IRA plan
To apply email resume and cover letter to firstname.lastname@example.org or fax to 503.823.3626. No phone calls please.