Recent NewsJanuary 15, 2015
Pittock Mansion’s Centennial Year has come to a successful close! Beginning in February with 8,000 visitors during our Centennial launch free admission days and ending with a busy holiday season, Pittock Mansion has grown with momentum impressive for a centenarian.
In July, Centennial festivities continued with a 100th Birthday Celebration. The community visited the house on the hill to stroll the gardens, view vintage cars, listen to music, and eat cake. Even the unseasonal summer rain could not dampen the festivities!
Our once-in-a-lifetime Centennial Soirée treated a sold-out crowd to a locally-inspired meal on the lawn amid live music and breathtaking views of downtown Portland. Guests made wonderful memories of Pittock Mansion and a number joined the Henry’s 100 giving circle to support Pittock Mansion’s upcoming museum activities.
While the Centennial Year provided an occasion to celebrate Pittock Mansion’s (and the city of Portland’s) past century, it was also an opportunity to strategically position the mansion for its next 100 years. In line with Henry Pittock’s spirit of innovation and reinvention, we implemented numerous enhancements to make Pittock Mansion more accessible, meaningful, and interactive for visitors. We began with improving wayfinding signs on the grounds and indoors, upgrading the permanent exhibit, and increasing visitor engagement by adding multi-sensory and interactive elements in the exhibits. Visitors can now play with a stereoscope, hear recorded piano music in the music room, smell gingerbread in the kitchen, and see dozens of historic photos of the Pittock family and the city of Portland.
Looking forward to Pittock Mansion’s next century, we will repurpose the 3rd bay of the garage from storage space to a welcoming admissions area that will open at the start of our 2015 season. This will alleviate congestion in the foyer and create a transition between purchasing tickets and experiencing the historic home.
Throughout 2015 and beyond we will work to update and improve the Pittock Mansion website to give visitors access to more in-depth information and additional resources through online technology.
We had ambitious goals for Pittock Mansion’s Centennial Year. We welcomed just over 90,000 visitors, grew to 830 members, and gained 84 supporters at our new Henry’s 100 giving level. Our bold new communications outreach spawned original content from Oregon Public Broadcasting (OPB) that both emphasized Pittock Mansion’s link to Portland’s history and reached a new demographic. Our visitor experience improvements reshaped how we engage visitors.
Together we have helped sustain Pittock Mansion for its next 100 years through increased community support and targeted restoration efforts.
We sincerely thank everyone who helped us reach our Centennial goals and made Pittock Mansion’s Centennial Year a success!
January 14, 2015
Pittock Mansion seeks an Associate Director (AD) to work closely with the Executive Director on the following key operational areas: visitor services, museum store, and implementing the organization’s strategic vision. These areas may evolve as the organization grows to include other areas such as accounting or communications. The AD ensures the visitor services (VS) department provides the highest level of visitor experience and safety at Pittock Mansion while ensuring the visitors’ experience is welcoming, educational and rewarding. The AD is responsible for managing the visitor services staff of 7-9; managing daily visitor services and museum store operations. As a senior manager, s/he will work collaboratively with the Executive Director and other management staff to plan for the future and establish and monitor annual objectives and indicators of success.
- Evolve the VS team to draw on current staff’s strengths, create specialized positions within the department and support the museum’s growth plans.
- Hire, train, manage and support VS staff to ensure excellent retail and visitor operations and to promote and achieve a consistently high level of visitor satisfaction including establishing goals, standards of performance, and standard operating and safety procedures (This also includes knowledge of exhibits, collection, programs and activities)
- Oversee booking of group and special tours
- Proactively identify and develop solutions for visitor experience challenges
- Handle visitor concerns, comments, and complaints and relate visitors concerns about pricing, experience, and exhibits to management as needed
- Supervise VS operations including ensuring best practices are adopted, overseeing cash handling and phone sales; reconciling daily transaction reports, and providing reports and analysis detailing VS activities to management
- Oversee operation of the museum store, including developing merchandise, purchasing, displaying merchandise, maintaining an appearance that is welcoming and reflects the museum’s unique aesthetic, overseeing and monitoring inventory and analyzing sales data and trends
- Develop store purchasing and pricing strategy to achieve sales goals, including long and short term strategies to maximize revenue and maintain target profit margins.
- Work with Accounting staff to ensure proper accounting and timely processing of store and admissions activity.
- Serve as primary specialist on POS for input, reporting and training
- Oversee walk-in sales of memberships by VS staff
- Perform duties as needed in the absence of the Executive Director
- As directed, increasingly assume additional day-to-day operational responsibilities as the museum grows (i.e. overseeing accounting or marketing efforts)
- Adapt to changing responsibilities or procedures as deemed appropriate by the Executive Director.
EXPERIENCE AND QUALIFICATIONS
- 5 years of managerial experience in visitor services or guest services, preferably in a history or cultural organization
- 5 years professional museum store management experience, including product development, purchasing, merchandising and working with retail vendors, working knowledge of inventory and POS systems
- Demonstrated success hiring and managing full-time and part-time staff, including ability to motivate staff, foster a positive work environment and model best practices
- Museum, cultural institution or other public attraction experience preferred
- Bachelor’s degree required
- Strong strategic, critical thinking and problem-solving skills
- Consistent ability to take ideas from vision to implementation
- Proficient in Microsoft Office programs, familiarity with QuickBooks a plus
- Exceptional organization and communication skills
- Skilled in problem-solving, multitasking and time management
- Strong work ethic, flexibility, and professionalism
- Able to work weekends, holidays, and special events as necessary
To apply email resume and cover letter to email@example.com or fax to 503.823.3626. No phone calls please.
July 23, 2014
Thanks to OPB and John Rosman for highlighting 40 fascinating facts about Pittock Mansion in less than two minutes in this video and online slide show:
April 16, 2014
Pittock Mansion welcomed the Royal Rosarians on April 15 for the official planting of the Georgiana Pittock Centennial Rose. See the planting ceremony and interviews with Pittock Mansion Executive Director Marta Bones and Pittock Mansion Board Member Shirley Edwards on Portland’s #1 garden show, Garden Time, at 8:30am on KOIN – 6 on April 26.
February 10, 2014
Hoffman Construction Company
Miller Nash LLP
Oregonian Media Group
U. S. Bank
R. H. Parker/United Foundation