Pittock Mansion seeks Full-Time Visitor Services RepresentativeFebruary 15, 2017
Pittock Mansion is a house of historical significance and visual magnificence, offering a uniquely personal opportunity to peek into the past. Attracting over 100,000 visitors in the past year, Pittock Mansion is one of the top destinations in Oregon, and the perfect place to experience the story of Portland. We are seeking a Full Time Visitor Services Representative to act as ambassador of our mission and provide an exceptional visitor experience. Daily responsibilities include: admissions, membership sales, museum store sales, administrative duties, responding to phone inquiries, maintaining the visual integrity and security of the museum and store, and inventory processing and maintenance. Please submit cover letter and résumé to email@example.com. No phone calls, please.
Position: Full-Time Visitor Services Representative
Reports to: Associate Director
- Create a positive and educational experience for visitors to support the Mansion’s mission to inspire understanding and stewardship of Portland history through Pittock Mansion, its collections, and programs
- Accurate processing of admissions, memberships, and store sales
- Process reservations for tours and evening events in addition to daily tracking of tour schedule
- Perform all opening and closing duties as assigned, including securing all buildings and deactivating and activating alarms
- Light cleaning and maintenance of both Museum and public areas
- Enforce Mansion policies and respond to visitors’ needs (e.g., operate the elevator)
- Complete assigned administrative duties and provide additional assistance to other departments as needed
- Assist with store inventory processing and maintenance
- Assist supervisors with training and keeping team informed and up to speed on any organizational and processing changes
- Carry out other duties as assigned
- High level of customer service and ability to interact with public, staff, and volunteers as a team member
- Professional manner and appearance
- Strong communication skills and attention to detail
- Cash handling experience, preferably in a fast-paced environment
- Ability to work weekends and occasional evenings
- Dependable transportation
- Ability to lift 30 lbs
- Familiarity and understanding of Point of Sale systems and Microsoft Office programs especially Outlook and Excel
- An interest in history and/or gaining Museum experience a plus
- Qualified candidate must complete background check prior to offer of employment
Explore early Oregon through Kate Pittock’s eyesJanuary 3, 2017
Kate Pittock Hebard, Henry and Georgiana’s daughter who lived in Pittock Mansion, took a series of snapshots of Oregon life for her cousin back East, Jennie Priscilla Pittock.
Below are just a few of Kate’s photos, head to our Facebook page to see them all!
Membership improvements on the way!December 28, 2016
Thank you to everyone who participated in our membership survey!
We appreciate the overwhelming response to our membership satisfaction survey. We heard from almost half of you – thank you!
The average respondent has been a member for 3-5 years. You told us that the newsletter is an important piece of communication, so we will continue to strengthen its content to keep you in-the-know about all things Pittock. We also heard many encouraging words like “keep doing what you are doing,” and great suggestions like “more social events, please.” In the coming years, we will include more social events as we implement our new strategic plan.
In light of the survey results, I have some changes to the membership program for 2017 to share:
- Rate Changes—there will be an increase in price for three of our membership categories. The new rates will be:
- Individual $40
- Dual $65
- Family $80
- Benefit changes—we will add the following benefits:
- 2 special shopping opportunities in the museum store exclusively for members that will double your discount to 20%.
- 2 additional admission passes with each renewing or new membership.
These changes will take place as of February 1, 2017 and will go into effect when you renew your membership or when a new membership is purchased.
Thank you for your continued support; with your help we will make sure Pittock Mansion remains a vital part of the community for another 100 years.
Marta E. Bones
Want to learn more about Pittock Mansion?November 2, 2016
Want to learn more about Pittock Mansion?
See Damage at Pittock Mansion after the 1962 Columbus Day StormSeptember 27, 2016
By the time the 1962 Columbus Day Storm hit Portland, Pittock Mansion had been vacant for several years. The unoccupied mansion suffered extensive damage during the storm; high winds blew off one-third of the ceramic roof tiles, windows were shattered, and giant Douglas Fir trees were toppled across the estate.
No repairs were made to Pittock Mansion after the storm, and the damaged, vacant house sat exposed to the elements for the next 18 months, resulting in water damage throughout the home.
See below for photos of the damage taken in 1964.