Title: Senior Manager of Marketing, Event Sales and Programs

Reports to: CEO/Director of Marketing, Communications and Audience Development
Location: Portland, OR
Type: – Full time/Exempt
Salary: $65,000 per year

Benefits: Pittock Mansion Society offers an excellent benefit package including 100% employer paid employee medical, vision and dental insurance, a very generous PTO package, sick leave, retirement plan with company match up to 3%, and an Employee Assistance Program. Full time staff are also offered a free annual Pittock membership and benefits of the Reciprocal Museum Membership program that allows them free access to area museums and gardens.

To Apply: Please submit your resume and cover letter to jobs@pittockmansion.org. Please include “Senior Manager of Marketing, Event Sales, and Programs” in the subject line. No phone calls, please. Only completed applications with all the requested materials will be considered.

Application Deadline: Immediate but open till filled.

Qualified candidate must complete background check prior to hiring

ABOUT PITTOCK MANSION:

Pittock Mansion is a 1914 historic house museum, owned by the City of Portland, Parks and Recreation and operated by the Pittock Mansion Society. The premises include the Mansion, the Gate Lodge and the Garage with beautiful gardens adjacent to Pittock Vista Point. The mission of the organization is to inspire understanding and stewardship of Portland history through Pittock Mansion, its collections, and programs. Pittock Mansion is one of the top tourist destinations in Portland.

The organization is at an exciting juncture of growth, reimagination, and evolution with the new vision, Pittock 2.0.

POSITION SUMMARY:

The Senior Manager of Marketing, Event Sales and Programs is a full-time, exempt position primarily responsible for managing the museum’s core marketing and communication efforts and expanding earned revenue programs for the museum. This role combines creativity, logistical expertise, and strong relationship-building skills to produce memorable experiences that further the Mansion’s mission of inspiring understanding and stewardship of Portland’s history.

This is a newly created position that will directly report initially to the CEO and eventually to the Director of Marketing, Communications and Audience Development and will primarily fully develop and manage Pittock Mansion’s new facility rental program, develop and manage new ticketed public programs and events to be offered by Pittock Mansion and manage the core marketing and communication function of the museum.

The Senior Manager of Marketing, Event Sales and Programs will be an energetic and fast-paced individual who can multi-task and deliver quality products on time and within budget. This job will be a customer service and hospitality driven role that will work with multiple external clients as well as with the internal team. They will be the liaison with Portland Parks for events that will take place on the grounds of Pittock Mansion.

Essential duties and responsibilities include but not limited to:

Event Sales (40%): Being a unique and one of the most beautiful venues in Portland, Pittock Mansion is poised to proactively expand its facility rental and photo shoot program after a successful pilot and growing interest.

• The manager will be expected to target and market the facility rental program to a wide variety of potential clients such as businesses and corporate clients, event and conference planners, professional photographers as well as wedding planners and other partners.
• They will ensure that the holiday season and spring, summer and fall facility rental calendar is optimized with event and photoshoot/filming reservations.
• This role will be the key POC for all rental clients and serving as Pittock’s host staff will manage the pre, during and post planning of the events from start to finish, ensuring smooth operations, guest satisfaction, and adherence to safety protocols.
• They will serve as the main POC with the City of Portland/Parks and Recreation regarding outdoor permitting and related communication with event rentals and programs, keeping the CEO closely informed.
• They would be responsible for walkthroughs with potential clients, process rental agreements, permits and payments and maintain the event supplies inventory.
• They will collaborate with the internal and external parties about the event, ensure the required set up and tear down, vendor coordination and be the onsite host staff on the day of the event.
• They will ensure event client satisfaction through follow-up surveys and work towards a continuous improvement model for the facility rental program.

Ticketed Public Programs (35%): As part of the new vision Pittock 2.0., Pittock Mansion wants to launch a new series of ongoing fun and engaging public programs for the local community. These will be offered seasonally through an annual calendar and will include programs such as evening events on the terrace with food and music, family arts and crafts activities during weekends, birthday parties for kids, tour and catered lunch for special groups, special events during popular holidays as well as film nights, talks, brown bag speaker series, mini art and craft fairs, musical performances and more.

The Senior Manager of Marketing, Event Sales and Programs will have the unique and exciting opportunity to work very closely with the CEO’s vision and direction, as well as contribute new individual and collective ideas to develop, launch and manage these new ticketed public programs. Some of these will be launched this fiscal year and others that will be built in a scaffolded manner for the future. In this role, the Senior Manager of Marketing Event Sales and Programs will:

• Ensure that the programs are developed with all necessary details including budget, volunteer and guest speakers, musicians or sponsoring partners as well as targeted marketing and implementation strategies.
• Ensure that the Guest Experience Team and Facility and Operations Team are involved for ticketing and successful logistical management of these programs.
• Seek planning and implementation assistance from the Education and Youth Program Coordinator, other staff, interns, contractual staff, volunteers as required.
• Ensure onsite coverage either personally or with a designated departmental staff as required during the programs and events.
• Assist other departments with Pittock’s internal events such as Holiday Member Open House, VIP donor and Volunteer Recognition events as and when time and schedule allow.

Marketing (25%): Manage the full cycle of production of all marketing and communication materials working closely with the CEO and being the POC with contractual graphic designers, printers, media coordinators and sponsors. The marketing materials include but are not limited to the bi-annual newsletter (Pittock Matters), monthly e-blast (Pittock Happenings), member and donor communications, CEO communications, annual reports, press releases, paid and sponsored advertisements, brochures and booklets, publications, non-interpretive signs, exhibit panels, visitor materials, invitations to key events, other marketing collaterals. Ensure that the current website is updated.

Project-manage special initiatives with the CEO, consultants and contractors for new website development, brand and style guide refresh, production of new publications etc.

Provide strategic guidance to the social media contractor that can not only increase Pittock Mansion’s presence on social media channels but also help drive revenue and audience growth with rentals, programs and group tour audiences.

Other:

• Identify the group sales market and lead sales efforts to boost group visits to the mansion.
• Provide regular data and reports to management.
• Manage, monitor and report on finances related to events and programs.
• All other duties and responsibilities as assigned by management.

Required Skills and Experience:

• Bachelor’s degree in marketing and communications or business management with a sales focus.
• Minimum three years of direct experience in a Sales and Program Management role preferably for a nonprofit, cultural or hospitality-related organization.
• Proficient in project management while being resourceful and nimble.
• Ability to be resilient, adaptive, collaborative and creative and embrace the fact that Pittock Mansion is at a “building as its flying” stage where change is a constant.
• Knowledge of Portland’s cultural community and event vendor network.
• Experience and success with developing and managing ticketed program opportunities that balance organizational mission with sustainable earned revenue strategies. A result-oriented approach is a must.
• Having a positive “iterative learning” mindset.
• Excellent written, verbal, and interpersonal communication skills.
• Excellent customer service skills and ability to engage authentically, effectively, and professionally with different audiences including community members, corporate and private clients, staff and others.
• Highly organized, with attention to details, ability to multi-task and switch priorities in an articulate manner.
• Proficient in basics of budgeting and finance management.
• Ability to take feedback objectively.
• Ability to consistently produce high-quality deliverables in a timely manner.
• Ability to work well with directions as well as autonomously and collaboratively.
• Possess multi-cultural appreciation and demonstrate an ability to work with a diverse group of coworkers, visitors and other constituents.

Physical Activities/ Other Conditions:

• Ability to work in shared/open space office environment.
• Work is required to be done mainly onsite at Pittock Mansion with a flexible schedule including evening and weekend hours as per the event and program calendar requirement.
• Workstations may not be in a climate-controlled environment.
• Light to medium work that includes moving objects up to 30 pounds
• Ability to do set up and tear down during events, carry and set up supplies etc.
• Ability to navigate stairs and fair amount of walking on the Pittock Estate grounds.

Pittock Mansion Society is committed to a work environment in which all individuals are treated with dignity and respect. Everyone has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discrimination practices.