Position: Guest Experience Team Assistant (On call) 

Reports to: Senior Manager of Guest Experience

Type: Temporary/ Seasonal/Hourly/Non-exempt
The deadline to apply is open until filled, hiring multiple candidates
Compensation: $15.50 per hour
Schedule: The need is immediate. Weekly schedules may shift based on organizational needs. Must be available to work at short notice. 

Pittock Mansion is a 1914 historic house museum and one of Portland’s top tourist destinations. Pittock Mansion Society, a private nonprofit organization, collaborates with the City of Portland, Parks, and Recreation, to operate the Mansion. The premises include the Mansion, the Gate Lodge, and the Garage with beautiful gardens adjacent to the Pittock Viewpoint. Our mission at Pittock Mansion Society is to inspire understanding and stewardship of Portland history through the Mansion, its collections, and programs. 

The organization under new leadership is at an exciting juncture of strategic growth and reimagination having laid out a new vision Pittock 2.0 which aims to make the museum a relevant history institution, a dynamic destination, and a key community partner. 


Core Responsibilities: 

  • Greet and interact with visitors, volunteers and staff at the Mansion and Gate Lodge. 
  • Help with elevator runs, assist with special access requests, provide directions inside the buildings, share informational handouts, answer guest questions and gather feedback to convey to management.  
  • Answer phones, respond to callers’ requests, and refer calls 
  • During less busy time assist with administrative work. 
  • Gather surveys as and when directed. 
  • Perform all opening and closing duties as assigned, including securing all buildings and deactivating and activating alarms 
  • Maintain the visual integrity and security of the museum and store throughout the day 
  • Light cleaning and maintenance of both Museum and public areas 
  • Enforce Mansion policies and respond to visitors’ needs 
  • Sanitize workstations and high-touch areas regularly throughout shift and at the end of the day 
  • Direct one-way visitor flow through Mansion 
  • Follow de-escalation best practices. 
  • Carry out other duties as assigned 


Skills required: 

  • High level of customer service including cultural sensitivity. 
  • Ability to interact with public, staff, and volunteers as a team member 
  • Professional manner and appearance 
  • Flexibility and resilience to change 
  • Strong communication skills and attention to detail 
  • Cash handling experience, preferably in a fast-paced environment 
  • Record of dependability, timeliness, and good attendance 
  • Ability to work weekends and occasional evenings 


Physical Activities / Environmental Conditions 

  • Non-Exempt/On-Call Status 
  • Onsite/Not Remote 
  • Schedule/Hours: Occasional, 4 hours minimum, 8 hours maximum.  
  • Light to medium work that includes moving objects up to 30 pounds 
  • Position may require remaining in a stationary position, often standing or sitting for prolonged periods 
  • Position may require repeating motions that may include arms, wrists, hands, and/or fingers 
  • Workstations may not be in a climate-controlled environment 
  • Wearing of personal protective equipment (e.g., face covering, gloves) may be required 
  • Sharing small spaces with members of the public (e.g., operation of elevator) 


Please submit your cover letter and resume to Please include “Guest Experience Team Assistant (On-Call)” in the subject line.  

No phone calls, please. 

Qualified candidates must complete background check prior to hiring. 

Pittock Mansion Society is committed to a work environment in which all individuals are treated with dignity and respect. Everyone has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discrimination practices.